Find the answers to your InflateR-related questions here

Service FAQ

Where can I find customer support?

We’re here to help! Please contact support@inflater.com or call +1 (424) 403-1036 and we’ll get back to you as soon as possible (within 24 hours at latest).

What is your return policy?

We offer a 100% satisfaction guarantee with every Inflate-R purchase. For more information, click here.

Product FAQ

What does Inflate-R work on?

Sports balls, car tires, bike tires, motorcycle tires, wheelbarrow tires, inflatable air mattresses, exercise balls, water slides, inflatable movie screens, balloons and inflatable pools. Really, Inflate-R works on anything that holds air!

How does Inflate-R work?

Ensure your Inflate-R is fully charged by checking the battery level on Inflate-R's LCD screen. To do so, hold down the power button. Once the LCD screen lights up, the battery level will appear in the top right of the screen. When you're ready, connect Inflate-R to your inflatable. The screen will display your current PSI. To set your desired pressure, press the +/- buttons. Once you've selected your pressure, press the power button and Inflate-R will immediately drive air into your inflatable. When the inflatable has reached the set pressure, Inflate-R will turn off automatically.

What is the air output?

Inflate-R pumps up to 150 PSI. That means it can fill up your car tire in under 10 minutes. And it takes about 2 minutes to fill up your bike tire!

What is the battery power?

Inflate-R has a 2000 mAh battery output designed for everyday and emergency situations. This means the battery will last 99% of your uses. However, if you forgot to charge the device, a 12-foot charging cable is included with every purchase. This allows you to use Inflate-R as long as you'd like without worrying about battery levels!

How long does it take to charge?

To reach full battery, starting from 0%, takes between 3 and 4 hours. Many customers charge their Inflate-R while driving!

Where is Inflate-R made?

Inflate-R is proudly American! It's designed and shipped from the United States. However, like most electronics, some parts are made overseas. We closely monitor the entire process, ensuring we provide you the highest quality product.

What does Inflate-R come with?

Every Inflate-R comes with a cigarette lighter cable, a USB charging cable, an air tube, a balloon nozzle, a bike nozzle and a football nozzle. When Inflate-R arrives at your door, you'll have everything you need to use it right away!

How big is it? How much does it weigh?

Inflate-R was designed for everyday use and emergency situations. As such, it is a compact and lightweight device, made for everyone's ease of use. Inflate-R weighs 0.74 pounds and is 1.97 × 1.97 × 7.09 inches. You can throw Inflate-R in your backpack for on-the-go bike rides or store it in your glovebox, staying prepared for whatever your tires throw at you.

Shipping FAQ

How do I track my order?

Upon ordering your Inflate-R device, you will receive a confirmation email. This email contains your order number, so be sure to keep it on hand! If you have an issue with your order, you will need to provide that number so we can locate your order in our system. Once your order is shipped, you will receive another email containing your tracking number. You can use this number to track your order through DHL or USPS.

If you have any trouble or questions, please contact us by email support@inflater.com or phone +1 (424) 403-1036.

Do you ship internationally?

Yes! We want to ensure everyone has a chance to get their hands on Inflate-R. International shipping usually takes 10-15 business days, but it can take a bit longer depending on the destination country. International shipping costs around $25 for each order and you may be asked to cover a customs fee. Again, costs are subject to change based on the destination country.

When will my order ship?

Once your purchase is complete, your order will ship out the same day or the next business day, at the latest.

When will I receive my order?

Standard Domestic Shipping: 3-5 business days

Expedited Domestic Orders: 2-3 business days

International Orders: 10-15 business days

Are taxes and duties included in my order total?

If your order is subject to taxes, you’ll be charged at checkout. However, the cost of customs and duties may be applied when your order is delivered.

Service FAQ

How can I contact customer service?

If you have any questions, please email support@voltzy.com. We’ll return your message within 24 hours!

What is your return policy? 

Voltzy offers a 30-Day 100% satisfaction guarantee. If you don’t love Voltzy within the first month, contact us and we’ll assist you through the return process. Read below for more information about our policy:

  • You may file a return within 30 days after delivery
  • Please keep your products in their original packaging
  • Include your proof of purchase with the returned package
  • We reserve the right to inspect returns
  • Customers are responsible for the expense of return shipping

Product FAQ

What devices are compatible with Voltzy?

All mobile devices are compatible with Voltzy, including cell phones (both Androids and iPhones), iPads, tablets, eReaders, and Kindles. The charging cable that came with your device will plug directly into Voltzy for solar charging.

How does Voltzy work?

Voltzy's durable 5W solar panels convert sunlight into an electrical current that powers your devices. Once you plug in your devices, they begin charging. There's no on or off switch, since the conversion of solar energy is constant.

What is the battery power output?

Voltzy has a 8,000 mAh battery output made for everyday usage. You can either charge Voltzy’s battery using the solar panels or a wall outlet. Every Voltzy comes with a charging cord for your devices and a USB-C adapter.

How long does Voltzy take to charge?

In ideal conditions, Voltzy Powerbank can charge from 0% to 100% in just 3 hours. Ideal conditions refer to bright, direct sunlight. While Voltzy can charge on cloudy days, it will take longer. Remember, you can always charge Voltzy with a regular wall outlet, if available.

Where is Voltzy made?

Voltzy is proudly designed and shipped from the United States, however some electronic parts are sourced from overseas. As with all our products, we closely monitor the entire manufacturing process to ensure the highest quality end-products.

What is included with every Voltzy purchase?

Every Voltzy purchase comes with a USB-C adapter, charging cord, and a miniature compass.

How big and heavy is Voltzy?

Voltzy weighs less than a pound, at .6 lbs and is 8.5” x 4.5” with a depth of 1.2 inches. It’s about the size and weight of an iPhone, but a tad thicker.

Shipping FAQ

How long does shipping take?

Standard Domestic Shipping: 3-5 business days
Expedited Domestic Orders:
2-3 business days
International Orders:
10-15 business days

Do you offer international shipping?

Voltzy does offer international shipping. Usually the shipping times range between 10 to 15 business days, however there may be delays depending on the destination country. The cost of international shipping is around $25 per order and you may be asked to pay a customs fee upon delivery.

How long does it take for my order to ship?

When you place an order, it ships the same day, or the next business day at the latest.

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